A Leading Environmental Services Provider Digitizes Asset & Field Service 100% with Oracle Cloud to Achieve Higher Uptime, Efficiency & Cost Savings

Sravan Kumar Reddy

Enterprise Application Manager

5 mins

Published : September 18, 2025

About the Client

A leading environmental services provider, with 40,000 employees, 17,000 trucks, and 5 million daily pickups across North America. The client’s mission is to provide reliable, sustainable recycling and waste solutions—but its legacy systems struggled to keep up with the scale of operations.

The Challenges

The client faced significant challenges with its legacy systems that directly impacted efficiency, visibility, and compliance:

Manual Paper Workflows – Service clerks and technicians relied on paper-based work orders, causing delays in preventative maintenance and reducing equipment uptime.
Siloed Data – Key business data was scattered across multiple disconnected systems and offline spreadsheets, creating blind spots in asset tracking, financial reporting, and procurement.
Supplier & Finance Bottlenecks – Suppliers submitted invoices manually; inbound teams processed them by hand, introducing risks of delays, errors, and compliance gaps.
Legacy Customizations – Outdated, heavily customized tools required constant intervention and slowed down reporting cycles.
Scaling Challenges – With thousands of trucks and facilities to manage, the manual approach couldn’t scale, threatening reliability and customer satisfaction.

The client needed an integrated, automated solution to modernize enterprise asset management (EAM), streamline field operations, and provide real-time visibility.

The Solution

The Phase 2 implementation centered on Oracle Maintenance and Oracle Field Service, integrated via Oracle Integration Cloud and Oracle Business Accelerator.

Key actions included:

Integration via Oracle Business Accelerator
- Leveraged 75+ prebuilt integrations to accelerate deployment.
- Reduced implementation timelines significantly while ensuring real-time sync between EAM and OFS.
Custom Enhancements & Extensions
- Configured custom fields via accelerator features to meet the client’s unique operational needs.
- Designed and delivered custom integrations for transaction entities not supported out-of-the-box.
Digital Work Order Transformation
- Replaced paper-based work orders with digital versions automatically planned, scheduled, and assigned.
- Allowed technicians to spend more time maintaining trucks and heavy equipment rather than filling out paperwork.
Supplier Warranty & Cost Recovery
- Integrated supplier warranties into the work order process, enabling maximum warranty recovery and cost savings.
Collaboration with Oracle
- Partnered with Oracle to extend accelerator capabilities where gaps existed, ensuring client's specific business processes were fully supported.

Tools Used

Business Impact

The implementation delivered significant operational improvements and cost efficiencies:

100%

Digitization of work order processes, eliminating paper-based delays

Higher asset uptime technicians spent more time on preventative maintenance, keeping 17,000+ trucks and equipment available and reliable

Improved efficiency in managing business-critical vehicles, facilities, and heavy equipment

Cost savings through warranty recoveries, enabled by seamless integration of supplier agreements

Faster implementation timelines by leveraging Oracle’s accelerator-based integrations

Future-ready platform, enabling scalable growth and reducing reliance on heavily customized legacy tools

What the Client said......

“ I would want to take this opportunity to thank you for all the commendable work you have done during your tenure. You have imparted a wealth of knowledge to the team, taken on heavy lifting when needed and never let us down during any/critical times.

Some key highlights on your contributions over the last 12+ months include -

Playing a pivotal role in integrating Oracle EAM and Oracle Field Service Cloud.
Your technical expertise in Integrations & SQL has been outstanding, consistently demonstrating a deep understanding of both systems and their complexities.
Exhibiting a strong problem-solving mindset throughout the Project, delivering high-quality solutions while meeting build deadlines, and proactively identifying potential challenges before they became issues
Being a reliable team member, always willing to assist others and share knowledge, greatly contributing to the overall success of the team.

Thanks”

Senior Manager | Oracle Advisory

Sravan Kumar Reddy

Enterprise Application Manager

Certified Oracle Integration Cloud (OIC) and Redwood Consultant with 17 years in IT, specializing in Oracle EBS and ERP Cloud and OIC. Techno-functional professional in Oracle SCM with strong expertise in PL/SQL, process optimization, and workflow automation.