Unifying 13 Zuora tenants enhancing security, efficiency, and compliance

Managing Users Across Multiple Tenants

• Managing users across 13 different Zuora tenants was confusing and inefficient.

• Users had to use a different login and password for each tenant, which was troublesome.

Role Management Issues

• Role management was not the same across tenants complicating security and compliance.

• Different roles and access levels for users made it hard to ensure the right people had the right permissions.

No Single Login Framework

• Lack of a single login system made it difficult to work smoothly across different business units.

• This made daily operations harder and less efficient.

Problems with Onboarding and Offboarding

• Each tenant had its own login details, which made it tough to add or remove users.

• IT teams had to do a lot of manual work to manage user accounts, increasing their workload.

• This system made it difficult for teams to collaborate smoothly across different functions.

Impact on Productivity

• All these issues slowed down work and created delays in day-to-day tasks.

• IT teams had to spend more time on manual tasks, leading to errors and inefficiencies.

Consolidation of Zuora Tenants

• Focused on merging all 13 independent Zuora tenants into one unified login system using Zuora OneID.

• Zuora OneID is an out-of-the-box solution provided by Zuora for streamlining user access.

Analysing Existing User Access

• Conducted a thorough analysis of existing user access across all tenants.

• Identified inconsistencies in roles and permissions that needed to be addressed.

Mapping Users Based on Roles and Teams

• Mapped users based on their legacy roles, business functions, and team structures.

• Ensured smooth transition without disrupting ongoing operations.

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Standardizing Role-Based Access

• Prioritized the standardization of role-based access to reduce security risks.

• Ensured compliance by having clear, consistent role definitions and permissions.

Categorizing Users into Groups

• Categorized users into specific groups aligned with their teams and responsibilities.

• Linked these user groups with defined roles for better access control.

Eliminating Duplicate Accounts

• Removed duplicate user accounts, streamlining login management.

• Simplified the overall user management process and reduced operational complexity.

Balancing Security, Compliance, and Usability

• Adopted a structured approach that balanced security, compliance, and ease of use.

• Ensured users could quickly adapt to the new system, improving efficiency and collaboration.