Oracle Cloud ERP Subscription Management transforms an American Restaurant Chain's billing processes

Noorfatima Faiyaz Inamdar

Enterprise Application Engineer

5 mins

Published : September 18, 2025

About The Client

A popular American restaurant chain specializing in cooked-to-order chicken wings, seasoned fries, and signature dips. Founded in 1994, it has grown into a global brand with over 2,500 stores across the U.S. and international markets. Known for bold flavors, a fast-casual dining model, and a strong digital ordering presence, the company commands a loyal customer base worldwide.

The Challenges

Despite strong market presence, the client’s legacy system created multiple operational and financial challenges:

No built-in approvals or easy contract amendment capability
Manual, error-prone billing for international brand partners led to limited visibility
Inability to handle mid-week store transfers or split location transfer fees
Frequent invoice amendments due to differences between projected and actual sales
Manual subscription creation and weekly data transfer delays from legacy system.
Brand partners questioning projected invoices due to tax concerns

The client needed a stable, automated subscription management system capable of handling recurring subscriptions, renewals, structured approval workflow, incentives, local currency processing, and providing transparent, accessible invoices for partners worldwide.

As a Certified Oracle Service Track Partner, Elfonze ensures every solution is built on best practices, trusted by global enterprises across industries.

The Solution

We partnered with the client to implement Oracle Subscription Management, a solution that reimagined their subscription and billing process from the ground up.

Here’s how the transformation unfolded:

Seamless Integration with legacy system – Weekly sales data was automatically pushed into Oracle, eliminating manual entry.
Automated Billing Calculations – Subscription charges were calculated directly in the system based on defined pricing.
Credit Memo Adjustments – Differences between projected and actual sales triggered automated credit memos, flowing straight into Accounts Receivable.
Local Currency & Tax Handling – Country-wise royalties and withholding taxes were captured with precision for international partners.
Product-Level Logic – Each product was mapped to a transaction type, ensuring invoices reflected the correct billing structure.
Role-Based Controls & Approvals – Every new subscription went through an approval workflow, ensuring compliance and oversight.
Custom Enhancements – Groovy scripts, custom fields, and scheduled reports (for Amendments, Renewals, and Intercompany) reduced manual effort and provided greater transparency.

Automated credit memos handled projected vs. actual sales differences with ease, reducing disputes. Similar to AI-powered invoice automation, this streamlined billing and improved partner transparency.

Tools Used

Oracle Subscription Management|Groovy Scripting|Oracle ERP Cloud|Service Mappings & Algorithms|

Business Impact

2500+

Subscriptions successfully migrated from legacy systems

499

subscriptions processed via mass updates

Approval workflow applied to all new subscriptions

Partial billing for store ownership transfers implemented

Subscription renewals automated with contract date extensions

Real-time integration enabled timely sales data processing

Adjustments from projected vs. actual sales handled automatically via credit memos , improving partner visibility

Noorfatima Faiyaz Inamdar

Enterprise Application Engineer

Noorfatima Faiyaz Inamdar worked as a Functional Consultant, engaging in requirement gathering, client meetings, and documenting functional specifications. She collaborated on data conversions and conducted end-to-end testing to ensure seamless integration and alignment with business needs.